Klein's Office Furniture & Supplies

Dear Customer,

Thank you for your recent purchase from Klein's Office Furniture & Supplies. In an ongoing effort to further increase our customer service to you and your company we are asking that you would help us identify areas in which we may serve you better.

Please rate each category with complete honesty. Use the following for your rating:
5 - Excellent  4 - Above Average  3 - Average  2 - Below Average  1 - Poor  N/A - Not Applicable

1.  Did your sales rep respond in a timely manner? 5   4   3   2   1   NA 
2.  Was your sales rep knowledgeable? 5   4   3   2   1   NA
3.  Was your sales rep courteous? 5   4   3   2   1   NA
4.  Overall were you satisfied with the following:
   a.  Time responses with design drawings if applicable? 5   4   3   2   1   NA
   b.  Time responses with quotations? 5   4   3   2   1   NA
   c.  Time responses with overall project? 5   4   3   2   1   NA
5.  If your furniture was delivered and/or installed:
   a.  Did we complete the job, which met your expectations? 5   4   3   2   1   NA
   b.  Did you sign a delivery/installation signoff? 5   4   3   2   1   NA
   c.  Was a punch list generated and reviewed with you? 5   4   3   2   1   NA
6.  After the sale, please rate the following:
   a.  Did you receive an accurate invoice in a timely manner? 5   4   3   2   1   NA
   b.  Was the staff at Klein's helpful with any issues? 5   4   3   2   1   NA
7.  With your recent purchase from Klein's Office Furniture, and your answers to the above questions, how would you rate the following?
   a.  Pre sale processes with salesperson? 5   4   3   2   1   NA
   b.  Was your product ordered correctly? 5   4   3   2   1   NA
   c.  Deliver and install of your product? 5   4   3   2   1   NA
   d.  Overall rating of your experience? 5   4   3   2   1   NA
Comments:
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Thank you for your time!